Return to formularr

Dear customer,

We regret if our delivery gives rise to a complaint and will endeavour to remedy any inconvenience as quickly as possible.

Enclosed you will find a return form for the return of items, including instructions on how to return the goods. We would like to make it clear in advance that this returns form and the instructions are merely a non-binding suggestion on our part for the optimal processing of your return.

The use of the form and the observance of the instructions is voluntary and not a prerequisite for the effective exercise of the rights to which you are entitled by law. You are therefore in no way obliged to use this returns form or to follow the instructions below in order to exercise your statutory right of cancellation or any other rights to which you are entitled by law.

Neither the use nor the observance of the instructions is voluntary.

Neither the use or non-use of this form nor the instructions contained therein affect the existence or content of the statutory right of withdrawal or other rights to which you are entitled by law. However, we would like to ask you to use this form for your return and to adhere to the instructions given. By doing so, you will help us to process your return more quickly by standardising the return procedure and to avoid misunderstandings that frequently occur.

Sincerely yours

You can find our returns form in PDF format >>OPEN HERE

To open the PDF files offered for download, you need an additional programme, such as Adobe Acrobat Reader, which you can download free of charge from the Internet. You can find the current version of Adobe Acrobat Reader here.